Terms and Conditions
Terms and conditions of sales
Preamble
The Customer is invited to carefully read the present General Conditions, whose prior acceptance is mandatory for the reservation of any Service offered on the Site.
SEPEDA HOSTEL represented by PT Semangat Muda Mandiri (Indonesia)reserves the right to modify or complete, at any time, all or part of the present General Conditions. In this case, the new version of the General Conditions will be available on the Site with its effective date. Customers are advised to consult the General Conditions regularly to take note of any possible modifications. In any case, the Customer will only be bound by the version of the General Terms and Conditions in force at the time the Customer makes the reservation for the Service.
Check-in and check-out times, house rules, guarantee policy, cancellation period, access to Wi-Fi, specific conditions applicable to children, admissibility of animals may be detailed in the Special Conditions.
Timetable
Opening hours
Check in : 2:00 PM to 10:00PM
Check out : until 11AM
Reception open : 6:30AM to 10:00PM
Restaurant open : 7AM to 9PM
Rooftop : 7AM to 9PM
Free breakfast : 7.30AM to 09.45AM
Bar times : 7AM to 9PM
Coworking : 7AM to 9PM
Yoga/Joglo : only during class hours
Pool open : 7AM to 9PM
Check in time : 2:00 PM to 10:00PM
If guests require early check in, we can accommodate this for an additional charge.
Luggage can be left for safe keeping at the front desk/reception.Early arrivals may use facilities.
Check out time : until 11AM
The room must be vacated before 11AM.
If guests require a late check out, we can accommodate this for an additional charge. Guests with late departures may leave luggage for safe keeping at the front desk and may use facilities.
Front desk opening hours : Hostel open 24 hours and front desk open to 6:30AM-10:00PM will be handling check in & departure.
Our front and activity desk will organize all your needs and requirements during your stay. This includes optional excursion programs, laundry, baggage storage, motorbike & car rental, airport shuttle.
With the reservation you agree to the house rules (following sections) and the rules of the shared rooms.
Sepeda Hostel Rules
HOUSE RULES
Our House Rules are very simple. This is what we expect of you when you are staying at Sepeda Hostel.
Check in time : 2:00PM to 10:00PM, Check out time : Until 11AM
Be considerate of other guests – Please be considerate of your fellow guests. If you are too loud or otherwise inconsiderate, you will be asked to leave.
Be courteous to our staff – Basic manners are expected. Our staff are human beings who deserve to be treated with respect.
No theft – Any stealing will not be tolerated. We have cameras in every hostel and our staff are trained to spot it.
No aggressive behavior – Threats of violence or anger directed at either our staff or our guests will result in you being removed from the property.
No abuse – Any forms of sex tourism that we witness will be reported to the authorities, and the perpetrator will be immediately removed from the property.
No alcohol purchased outside – Any type of alcohol purchased outside the hostel will be prohibited inside the hostel.
No drugs – No drugs are tolerated on the property. Under Indonesian law, the death penalty is applied for drug offenses, whether for drug trafficking or possession of minute quantities of drugs.
Each guest is provided with a key card for individual safety boxes/lockers. Please keep your valuables locked at all times. The hostel is not responsible for any lost or stolen personal belongings/theft as long as there has been no break-in on the lockers/ safes. In the case that there has been a break-in and therefore proof of theft, the hostel could be held responsible.
Deposit – For any loss of equipment rented by the hostel, a deposit will be required or we’ll charge you an amount of 100,000IDR fee. This includes: towels, linen bed, room keys, lockers or scooters/bikes.
We reserve the right to charge guests accordingly for any damages to the property, missing items, etc.
Please do not bring the towel outside the hostel.
Complimentary towels are available for a deposit of 100,000IDR, upon check out and returned towels & key card, deposit will be reimbursed.
Drinking water, is available for free
By signing the registration form at the reception upon check in or on the web site, you have agreed with all terms & conditions mentioned above.
Any behavior contrary to public morality, proper hygiene and order within the hostel, as well as failure to comply with the SEPEDA HOSTEL internal regulations, will lead the Director of the Establishment and/or any other Service provider to ask the Client to leave the premises without any compensation and/or without any refund if payment has already been made. If no payment has been made, the Client must pay the price of the Services consumed before leaving the premises.
HOUSE RULES (displayed in hostel)
Check in time : 2:00PM to 10:00PM, Check out time : Until 11AM
Please be considerate of your fellow guests
Be courteous to our staff – Basic manners are expected.
Any stealing will not be tolerated.
No aggressive behavior directed at either our staff or our guests.
No abuse – Any forms of sex tourism that we witness will be reported to the authorities, and the perpetrator will be immediately removed from the property.
No alcohol purchased outside.
No drugs are tolerated on the property. Under Indonesian law, the death penalty is applied for drug offenses.
Please keep your valuables locked at all times. The hostel is not responsible for any lost or stolen personal belongings.
For any loss of equipment rented by the hostel, we’ll charge you an amount of 100,000IDR fee.
We reserve the right to charge guests accordingly for any damages to the property, missing items, etc.
Please do not bring the towel outside the hostel.
Complimentary towels are available for a deposit of 100,000IDR.
Drinking water, is available for free
SHARED DORMS RULES
Check in time : 2:00PM to 10:00PM, Check out time : Until 11AM. Please pack your bags the day before you check out
Do not switch your bed. Do not move from the bed you’ve been allocated. Do not switch your bed. If we find your belongings on a bed that you have not been allocated, we’ll remove them and take them to the reception. Guests must stick to their assigned bed upon check-in at reception and may not occupy empty beds without consulting and confirming with reception as other beds may already be reserved or occupied.
Always treat your roommate with respect.
Clean after yourself and keep your personal items in lockers and personal shelves / Please keep the room tidy and clutter free.
Each guest is provided with a key card for individual safety boxes/lockers. Please keep your valuables locked at all times. The hostel is not responsible for any lost or stolen personal belongings/theft as long as there has been no break-in on the lockers/ safes. In the case that there has been a break-in and therefore proof of theft, the hostel could be held responsible.
Respect the peace and quiet in the rooms and corridors, mainly from 10PM to 8AM. Aggressive, loud or excessive drunken behavior doesn’t belong here.
For everyone’s peace of mind, put your mobile phones on silent. This means to turn off your ringer/notifications during nights, only the alarm bells are allowed.
Do not smoke, eat or drink alcohol in the rooms.
No sex in the room.
Do not enter the room with your shoes on to keep it clean. Please put it away in the designated area.
People who are not paying guests are not allowed in the rooms or on premises.
Please do not bring the towel outside the hostel.Complimentary towels are available for a deposit of 100,000IDR, upon check out and returned towels & key card, deposit will be reimbursed.
Your comfort is important to us, if there is any inconvenience please tell/inform us.
DORMS RULES (displayed in hostel)
Check in time : 2:00PM to 10:00PM, Check out time : Until 11AM. Please pack your bags the day before you check out
Do not switch your bed.
Always treat your roommate with respect.
Please keep rooms tidy and clutter free.
Please keep your valuables locked at all times. The hostel is not responsible for any lost or stolen personal belongings.
Respect the peace and quiet in the rooms and corridors, mainly from 10PM to 8AM.
Turn off your phone ringer during night times
Do not smoke, eat or drink alcohol in the rooms.
No sex in the rooms.
Please put your shoes away in the designated area.
No outsiders allowed in the rooms.
Please do not bring the towel outside the hostel.
Your comfort is our priority, if there is any inconvenience please let us know.
But anyway, in life, not seen, not caught 🙂
Thank You !
Air conditioning functioning
Air conditioning is present in every dormitory. However, guests don’t have access to the controls. The temperature is set to 22/24 degrees for optimal comfort during the night, identical in each dormitory. The air conditioning will be turned on from 5PM to 11AM (depending on the weather can be turned on for the rest of the day).
Please do not change the temperature or turn the AC off.
Safe work environment policy
It is of paramount importance that Sepeda Hostel provide a safe working environment for all staff. All members of our team have the right to expect a safe place to work, free of harassment or abuse.
We are a private business and as such are obliged by absolutely no legal framework to serve any customer that we do not want to serve for any reason.
We have the right to remove you from the property if we do not want you in our hostel, and we do not have to declare any reason for doing so.
Guests that:
Threaten violence to any member of our staff, or Are consistently rude to our staff, or
Display drunken and inconsiderate behavior, or
Engage in solicit ation or procurement of prostitution, or
We consider to be putting themselves, our staff, or our guests in any form of anger,or
We consider that negatively impacting our other guests’ enjoyment of their stay will be physically ejected from the premises.
Our hostel is like your home, so please don’t damage it
Waste does not belong in nature or on the ground so put it in the trash receptacles that are provided for that purpose
By following these rules you will ensure that you have a great time with us and we will be happy to do anything we can to make your time at Sepeda Hostel unforgettable.
Room Booking & Refund/Cancellation Policy*
*only for direct booking
Any Rooms & Tours sold / payments made through third-party booking sites (ie: Hostelworld, Booking.com & Agoda) are subject to the cancellation and refund policies as defined on their site.
ROOM BOOKINGS
For bookings made to stay at our Hostel through our website, we have a 24 hours Cancellation Policy. Cancellations made with more than 24 hours notice from the check-in date can be canceled free of charge, and any deposit paid to us, will be refunded. Of course, transfer and handling fees will still be charged.
So, if you were supposed to be arriving at 11 am on Tuesday, you’ll need to cancel before 11am on Monday.
However, failure to notify us of the cancellation with 24 Hours notice, the full balance owed for the booking will be charged, and no refund will be given.
GROUP BOOKING POLICY
Groups of more than 7 people must email Sepedahostel.com for a good deal before booking online.
For group bookings made to stay at our Hostel through our website, we have a 4 weeks Cancellation Policy. Cancellations made with more than 4 weeks notice from the check-in date can be canceled free of charge, and any deposit paid to us, will be refunded.
Of course, transfer and handling fees will still be charged.
In the case of a cancellation by one person on a group reservation, the rates for each bed become individual.
Changes to a Service reservation can be made directly with the establishment, whose contact information, including telephone number, is specified on the reservation confirmation sent by e-mail.
NO SHOW POLICY
In case of a “no show” of a reservation of an Accommodation Service (reservation not canceled by the Client who does not show up) guaranteed by credit card, Sepeda Hostel will debit the Client, as a lump sum, the amount of the first night on the credit card that was given as a guarantee of the reservation, and any additional nights of the reservation will be canceled without any charges (we allow ourselves a 60 day refund period).
NIGHT EXTENSIONS
We can extend your stay if we have availability. You can confirm & pay directly at reception. We will do our best to put you in the same bed & alert you if it is not possible. This is one of the reasons why it is very important that you follow our instructions to not switch beds. Please note we can’t hold rooms for you/your friends. Please note extensions are only possible with immediate payment.
It is highly recommended that you extend directly at the hostel reception because if you book through an online travel agent, you will need to move beds.
Payment
DIFFERENT PAYMENT PROCESS
OPTION 1 : Client make their reservations directly from the website Sepedahostel.com
– They pay by credit card directly through the website.
– They enter their bank details but will be debited only when they arrive at the hostel/check in with a credit card and a valid ID.
– They enter his bank details as a guarantee but will pay in cash upon arrival at the hostel/check in.
OPTION 2 : Customers make their reservations by email or Whatsapp contact
– They will pay in cash or by card upon arrival at the hostel
OPTION 3 : Customers make reservations through an online booking site (e.g. hostelworld)
– They pay by credit card directly through the website.
– They enter their bank details but will be debited only when they arrive at the hostel/check in with a credit card and a valid ID.
– They enter his bank details as a guarantee but will pay in cash upon arrival at the hostel/check in.
DIFFERENT PAYMENT METHODS
Depending on the method of payment you choose, payment will be made either at the time of reservation or at check-in. At check-in, you will need a valid credit card and identification.
We accept the following payment methods: MasterCard, American Express, Visa, Wise. Cash (IDR, EUR ,USD, AUD, CHF, GBP) is accepted for payment at the front desk. The exchange rate will be chosen by Sepeda Hostel according to the daily rates defined by the banks.
A valid credit card is required to secure a room reservation. If you do not have a credit card, please contact us.
If you have any difficulties making your reservation, please contact us and we will be happy to assist you.
SPECIAL CONDITIONS
If the total price of the reservation for the Service is debited at the establishment in a currency other than the one confirmed on the reservation, the Client is responsible for the exchange fees. Please note that if a conversion of the currency confirmed on the reservation into another currency appears on the Site, it is given purely as an indication and is not contractual, taking into account in particular the possible evolution of exchange rates between the date of reservation and the dates of stay at the establishment.
Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will automatically be reflected in the price indicated on the date of the invoice.
PRESTATIONS AND SERVICES PARTNER
TOUR BOOKINGS
Tour Bookings & Payments made through our website, have a 72 Hour Cancellation Policy. Cancellations made with more than 72 hours notice from the tour start date can be canceled free of charge, and any deposit paid to us, will be refunded. If there are not enough people the tour booking can be canceled or postponed according to your choice.
However, failure to notify us of the cancellation with 72 Hours notice, the full balance owed for the booking will be charged, and no refund will be given.
SERVICES PARTENAIRES
Reservations made by the Customer via the Partner Services are made through Sepeda website or at the front desk. The booking is done directly between the Customer and Sepeda Hostel.
Additional Services
FREE BREAKFAST
A free breakfast will be offered from 7.30AM to 09.45AM every morning to start the day.
Each guest who has booked a room will have the possibility to choose between these different menus:
-
Tea or Coffee
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Juice / juice of the day
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Plain pancake, Banana pancake, Chocolate pancake with honey
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Or Egg, ham and 2 toast
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Or Fruits plate
WIFI ACCESS
The Customer undertakes to ensure that the computer resources made available by the hostel (the WiFi network) are not used in any way for the purposes of reproduction, representation, provision or communication to the public of works or objects protected by copyright or by a related right, such as texts, images, photographs, musical works, audiovisual works, software and video games, without the authorisation of the rights holders. The customer also undertakes not to use these information resources for illegal purposes.
Special conditions of sales
CHILD CONDITIONS
For security reasons, minors (under 18 years old) will not be admitted to our establishment. In addition, we apply an age restriction of + 12 years. The minors concerned must be accompanied and placed under the responsibility of the accompanying adult(s).
ANIMALS CONDITIONS
Please forgive us, but pets of residents are not allowed on the premises of the hostel. Indeed, the configuration of the hostel and the dormitories does not allow us to accommodate them.
On the other hand, small pets belonging to visitors are allowed during the visit period (types of visits: activities, bar or restaurant). However, depending on the animal, we give ourselves the right to refuse them or not.
FORCE MAJEURE
By force majeure we mean declared or undeclared war events, general labor strikes, epidemic diseases, quarantine, fire, exceptional floods, accidents, volcano eruption or other events beyond the control of both parties.
In this particular case, there will be no refund but the possibility to modify/postpone the dates.
ADVICE
We advise all our guests to take out travel/health insurance. Indeed, the hostel declines any responsibility in case of superficial or serious injuries and illnesses.
Terms and Conditions related to website
These Terms and Conditions (“Terms”, “Terms and Conditions”) govern your relationship with https://sepadahostel.com website (the “Service”) operated by Sepeda Hostel PT SMM (indonesia) (“us”, “we”, or “our”).
Please read these Terms and Conditions carefully before using the Service.
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.
This website uses cookies. By using this website and agreeing to these terms and conditions, you consent to Sepeda Hostel use of cookies in accordance with the terms of Sepeda Hostel privacy policy.
License to Use
Unless otherwise stated, Sepeda Hostel and/or its licensors own the intellectual property rights on the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.
You may view, download for caching purposes only, and print pages [or [OTHER CONTENT]] from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.
You must not:
Re-publish material from this website (including republication on another website)
Sell, rent, or sub-license material from the website.
Show any material from the website in public.
Reproduce, duplicate, copy, or otherwise exploit material on this website for a commercial purpose
Edit or otherwise modify any material on the website; or
Redistribute material from this website [except for content specifically and expressly made available for redistribution].
Acceptable Use
You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.
You must not use this website to copy, store, host, transmit, send, use, publish, or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit, or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction, and data harvesting) on or in relation to this website without Sepeda Hostel express written consent.
You must not use this website to transmit or send unsolicited commercial communications.
You must not use this website for any purposes related to marketing without Sepeda Hostel express written consent.
Restricted Access
Access to certain areas of this website is restricted. Sepeda Hostels reserves the right to restrict access to [other] areas of this website, or indeed this entire website, at Sepeda Hostel discretion.
If Sepeda Hostel provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential.
Sepeda Hostel may disable your user ID and password in Sepeda Hostel sole discretion without notice or explanation.
User Content
In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose.
You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.
Sepeda Hostel reserves the right to edit or remove any material submitted to this website, or stored on Sepeda Hostel servers, or hosted or published upon this website.
Notwithstanding Sepeda Hostel rights under these terms and conditions in relation to user content, Sepeda Hostel does not undertake to monitor the submission of such content to, or the publication of such content on, this website.
No Warranties
This website is provided “as is” without any representations or warranties, express or implied. Sepeda Hostel makes no representations or warranties in relation to this website, or the information and materials provided on this website.
Without prejudice to the generality of the foregoing paragraph, Sepeda Hostel does not warrant that:
this website will be constantly available, or available at all; or
the information on this website is complete, true, accurate or non-misleading.
Nothing on this website constitutes, or is meant to constitute, advice of any kind. [if you require advice in relation to any [legal, financial or medical] matter you should consult an appropriate professional.
Links to others website
Our Service may contain links to third-party web sites or services that are not owned or controlled by Sepeda Hostel.
Sepeda Hostel has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that Sepeda Hostel shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
Limitations of Liability
Sepeda Hostel will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:
to the extent that the website is provided free-of-charge, for any direct loss;
for any indirect, special or consequential loss; or
for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.
These limitations of liability apply even if Sepeda Hostel has been expressly advised of the potential loss.
Exceptions
Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit Sepeda Hostel liability in respect of any:
death or personal injury caused by Sepeda Hostel negligence;
fraud or fraudulent misrepresentation on the part of Sepeda Hostel; or
matter which it would be illegal or unlawful for Sepeda Hostel to exclude or limit, or to attempt or purport to exclude or limit, its liability.