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Private Policy

Private policy

Last updated: 28 February 2023
Sepeda Hostel represented by PT Semangat Muda Mandiri (Indonesia) (“us”, “we”, or “our”) operates the https://sepedahostel.com website (hereinafter referred to as the “Service”).
This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://sepedahostel.com.
– Service : Service is the https://sepedahostel.com website operated by Sepeda Hostel.
– Personal Data : Personal Data means data about a living individual who can be identified from those data (or from that and other information either in our possession or likely to come into our possession).
– Usage Data : Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit)
– Cookies : Cookies are small files stored on your device (computer or mobile device)-
– Data Controller : Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information is, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.
– Data Processors : Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
– Data Subject (or User) : Data Subject is any living individual who is using our Service and is the subject of Personal Data.
Information collection and use 
We collect several different types of information for various purposes to provide and improve our Service to you.
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
  • Email address
  • First name and last name
  • Address, State, Province, ZIP/Postal code, City
  • Date of birth
  • Sexe
  • Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.
We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.
Use of data 
Sepeda Hostel uses the collected data for various purposes:
  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
If you are from the European Economic Area (EEA), Sepeda Hostel’s legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.
Sepeda Hostel may process your Personal Data because:
  • We need to perform a contract with you
  • You have given us permission to do so
  • The processing is in our legitimate interests and it is not overridden by your rights
  • For payment processing purposes
  • To comply with the law
Sepeda Hostel will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.
Sepeda Hostel will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.
Your information, including Personal Data, can be transferred and maintained on computers outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you choose to provide information to us, please note that we can transfer the data, including Personal Data in our servers located anywhere in the world and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Sepeda Hostel will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
Disclosure of data
Sepeda Hostel may disclose your Personal Data in the good faith belief that such action is necessary to:
To comply with a legal obligation
  • To protect and defend the rights or property of Sepeda Hostel
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Sepeda Hostel aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.
If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
  • The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
  • The right to object. You have the right to object to our processing of your Personal Data.
  • The right of restriction. You have the right to request that we restrict the processing of your personal information.
  • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
  • The right to withdraw consent. You also have the right to withdraw your consent at any time where Sepeda Hostel relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyze the use of our Service.
  • Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
  • External service providers : 
IT subcontractors, international call centers, banks, credit card issuers, outside counsel, routers, printers.
  • ActiveCampaign
We use ActiveCampaign to send emails pertinent to your reservations & bookings with us. As well as, control the email forms found on our site.
For more information on their privacy practices, please visit: https://www.activecampaign.com/tos/
  • Business Partners 
Sepeda Hostel may, unless you object to our Privacy Policy, enhance your profile by sharing certain information about you with our preferred business partners. In this case, cross-checking, analysis and combination via a trusted third party of your data may be carried out. This processing will enable Sepeda Hostel and its preferred contractual partners to determine your interests and your customer profile and to enable us to send you personalized offers.
  • Social networking sites
To enable you to identify yourself easily on the Sepeda Hostel site  without having to fill in a registration form, Sepeda Hostel has set up a connection system by social network. If you log in using this system, you explicitly authorize Sepeda Hostel to access the public data of your account for the social network concerned (e.g. Facebook, LinkedIn, Google, Instagram, etc.), as well as the other data mentioned when using this social network connection system. Sepeda Hostel may also securely communicate to social networks your email address in order to identify whether you are already a user of one of these social networks in order to, if necessary, display personalized and relevant advertisements on your social network account.
We may use third-party Service Providers to manage the bookings and reservations of our hostel.
  • Cloudbeds
Cloudbeds is a Property Management Suite for Hotels that includes a booking engine.
For more information on their privacy practices, please visit: https://www.cloudbeds.com/privacy-policy/
We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).
We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and wise. PCI-DSS requirements help ensure the secure handling of payment information.
We use XENDIT to make payments. Xendit is a payment gateway that helps businesses make payments simple, secure and easy for customers.  For more information on their privacy practices, please visit: 
Best Payment Gateway in Indonesia, Philippines and SEA | Xendit
Links to other sites 
Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Children's privacy 
Our Service does not address anyone under the age of 12 with an accompanying adult or 18 alone. 
We do not knowingly collect personally identifiable information from anyone under the age of 18 (except for minors over 12 years old accompanied by a parent). If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to this privacy policy
Sepeda Hostel reserves the right to modify or complete, at any time, all or part of the present Privacy Policy. In this case, the new version of the Privacy Policy will be available on the Site with its effective date. 
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact us 
If you have any questions about this Privacy Policy, please contact us:
  • By email:  welcome@sepedahostel.com